Refund Policy

Notice

Before deciding to buy a domain name you must know that there are limits put by payment processors to send or receive money.
Please note our website is in Beta testing, that is why we apologize for anything that can go wrong, we will update our Policies as we improve our work.

Neo

Accepted Payment Methods

Payment ProcessorLimitFeesProcessed
Crypto CurrencyNo Limit (8)Very LowManually
Bank Wire Transfer8.000$ MaxLowManually
PayPal10.000$ MaxNormalAutomatic/Manually
(WU) Western Union5.000$ MaxHighManually
(MG) Money Gram10.000$ MaxMediumManually
EscrowNo Limit (8)MediumManually

Domain Names

1. Buy Now/Make a Offer/Auction/Liquidation

a. if the payment was made using PayPal, Wire Transfer, Crypto or WU/MG and for some reason we have failed to transfer the domain name from our Registrar to yours = Refund -% fees

b. if the domain name was successfully transferred to your Registrar and you changed your mind later, unfortunately we don’t take back domains we have sold, as this is considered a consumed action, please think before act! = No Return/Refund

Note (a): we will pay you back no matter of the payment method used, however we can’t refund the fees used to transfer the money, in fact we will use your money to send your money back to you, so the end amount will be less without all processed fees.


2. Rental/Redirect (Subscription)

a. if for some reason you changed your mind and no longer want to rent or redirect a domain name and you already paid for the month = Partial Refund

b. if the domain name was sold by Buy Now or Make a Offer and it was in the Rental/Redirect processing service = Partial Refund

Note (a/b): the partial refund is calculated for non used time that remained, for example if the leasing price per month was 30USD and there remained 10 days, you will receive 10USD as partial refund.


3. Make it Yours (Payment Plan)

a. if the first installment payment went through but you changed your mind during first month of use and if the payment was made using the available payment methods, in such case the Rental service is applied = Partial Refund -% fees

b. if the buyer already paid for more than 2 installments and further but for some reason he is no longer wanting the domain or have no funds, in such case the Rental service is applied and all the paid installments are calculated and applied, as such considered paid in front for rental = No Refund

Note (a): for example if the predefined installment price is 1000USD per month which you already paid but the renting price is 100USD per month for the domain in question, we will calculate and deduct an amount from the 1000USD for total used time and refund you the remaining money from the total paid by you.

Note (aa): we will partial refund you back no matter of the payment method used, however we can’t refund the fees used to transfer the money, in fact we will use your money to send your money back to you, so the end amount will be less without all processed fees.

Note 1: however if one of our domain name was purchased, rented or paid in installments on other 3rd party websites that provide similar services, in such cases the Refund Policy of those websites apply to our domains.


Logo Design

1. Logo Design

If for some reason you have decided that you no longer need this service or did not liked or accepted our designed logo, we will refund 80% from the full paid price, because we put work and time we are not going to work free of charge, so before you order Logo Design make sure to note this and check our examples on the Origin page. We also reserve the right to sell the developed logo to someone else further as the Copyright owners.

2. Logo Remake/Adjustment

We do not offer refunds for this types of services!


Making of WP Sites

Note: in this case PayPal or other type of payment option is used, depending on the amount of price for a project.

If for some reason you have decided that you no longer need this service or you did not liked how we made it, we will do half of refund, because we have invested our time and work into this, which we could invest in something else or other project. Please understand us we live in hard times and working for free is a Robot/Slave behavior.

This Privacy Policy was created: on 15 October 2020

This Refund Policy was updated: on 17 May 2021

Any updates to this Refund Policy will be published without notice, check here frequently!